Frequently Asked Questions
Ordering & Payments
How do I place an order?
Browse our collections, add items to your cart, and proceed through our secure checkout. Create an account for faster checkout on future orders.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Shipping & Delivery
How long does shipping take?
- Standard: 3-5 business days (U.S.)
- Express: 2 business days (U.S.)
- International: 7-21 business days
Track your package here.
Do you ship worldwide?
Yes! International shipping rates are calculated at checkout. See our shipping policy for details.
Returns & Exchanges
Can I return my purchase?
Yes, most unworn items can be returned within 14 days. Start your return here.
How long do refunds take?
Refunds process within 5-7 business days after we receive your return.
Product Care
How should I care for my jewelry?
Avoid contact with water, perfumes, and chemicals. Store pieces separately to prevent scratching. See our care guide for details.
Sizing & Quality
How do I know my ring size?
Use our printable ring size guide or visit a local jeweler.
What materials do you use?
We use high-quality 925 sterling silver, 14k gold plating, and genuine gemstones.
Account Help
How do I reset my password?
Click “Forgot Password” on our login page.
Can I modify my order?
Contact us immediately via our help center if your order hasn’t shipped.
Still Need Help?
Visit our comprehensive Help Center for additional support.